Refund Policy

1. Introduction

At Astrozodify, we strive to provide high-quality astrological services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. By purchasing our services or subscriptions, you acknowledge that you have read, understood, and agree to this Refund Policy in conjunction with our Terms of Service and Privacy Policy.

2. General Refund Policy

We offer a 14-day satisfaction guarantee for first-time subscribers. If you are not satisfied with our Services within 14 days of your initial purchase, you may request a full refund. After the initial 14-day period, all payments are non-refundable except as explicitly stated in this policy or required by applicable law.

• ✦Refunds are only available for initial subscription purchases
• ✦Renewal charges are non-refundable unless cancelled before the renewal date
• ✦Refund requests must be submitted within the eligible timeframe
• ✦Refunds are processed to the original payment method
• ✦Processing time varies by payment method (typically 5 – 10 business days)

3. Subscription Plans and Refund Eligibility

4. Exceptions and Special Circumstances

We may consider refund requests outside the standard 14-day window in the following exceptional circumstances:

• ✦Technical Issues: If our Services experienced significant technical problems that prevented you from accessing content for an extended period
• ✦Billing Errors: If you were charged incorrectly due to a system error or duplicate transaction
• ✦Unauthorized Charges: If your account was compromised and unauthorized purchases were made (subject to verification)
• ✦Service Changes: If we made material changes to our Services that significantly affected your subscription value
• ✦Medical or Personal Emergencies: Considered on a case-by-case basis with appropriate documentation

All exception requests are reviewed individually and require supporting evidence. We reserve the right to approve or deny exception requests at our sole discretion.

5. Refund Request Process

6. Cryptocurrency Payments

For payments made using cryptocurrency through NOWPayments:

• ✦The 14-day refund policy applies to eligible first-time subscriptions
• ✦Refunds are processed in the same cryptocurrency used for payment
• ✦You must provide a valid cryptocurrency wallet address for the refund
• ✦Cryptocurrency market volatility is not our responsibility – refunds reflect the USD value at the time of purchase, not current market rates
• ✦Transaction fees (gas fees, network fees) are non-refundable
• ✦Refund processing may take 1 – 5 business days depending on blockchain network conditions

7. Third-Party Platform Purchases

If you purchased a subscription through a third-party platform (e.g., Apple App Store, Google Play Store):

• ✦Refund requests must be submitted directly to the platform where the purchase was made
• ✦Third-party platforms have their own refund policies and procedures
• ✦Astrozodify does not have control over third-party refund decisions
• ✦We cannot issue refunds for purchases made through third-party platforms
• ✦Contact the respective platform's customer support for assistance

8. Promotional Offers and Discounts

Special considerations for promotional purchases:

• ✦Subscriptions purchased with promotional codes or discounts are subject to the same 14-day refund policy
• ✦Refunds reflect the discounted price actually paid, not the original price
• ✦Promotional codes cannot be reused after a refund is issued
• ✦Limited-time offers and flash sales are eligible for refunds within the standard window
• ✦Bundle purchases are refunded as a complete package, not individual components

9. Chargebacks and Disputes

We strongly encourage you to contact us directly before initiating a chargeback with your bank or payment provider:

• ✦Chargebacks should be a last resort after attempting to resolve the issue with us
• ✦Unauthorized chargebacks may result in immediate account suspension or termination
• ✦We reserve the right to dispute illegitimate chargebacks with evidence
• ✦Chargeback fees may be passed on to the customer if the chargeback is found to be unjustified
• ✦Multiple chargebacks may result in permanent ban from our Services

10. Account Closure and Data Deletion

If you request a refund:

• ✦Your subscription will be cancelled effective immediately upon refund processing
• ✦You will lose access to all premium features and content
• ✦Your account data will be retained for 90 days in case you wish to resubscribe
• ✦You may request immediate account deletion by contacting astrozodify@supafast.tech
• ✦Refunded users are welcome to subscribe again in the future

11. Consumer Rights and Legal Requirements

Nothing in this Refund Policy affects your statutory rights as a consumer:

• ✦This policy does not limit your legal rights under applicable consumer protection laws
• ✦Some jurisdictions provide additional refund rights beyond what is stated here
• ✦EU consumers have a 14-day right of withdrawal under EU Directive 2011/83/EU
• ✦UK consumers have protections under the Consumer Rights Act 2015
• ✦Other regions may have specific consumer protection regulations that apply
• ✦If there is a conflict between this policy and local law, local law prevails

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website with a revised "Last Updated" date. Material changes will be communicated to active subscribers via email. Your continued use of our Services after policy changes constitutes acceptance of the updated terms.

13. Contact Information

For refund requests, billing inquiries, or questions about this policy:

Our customer support team typically responds within 24 – 48 hours during business days. We are committed to resolving all refund requests fairly and promptly.